FAQs

Sweetch Natural is a natural sugar substitute.

With the same texture, it behaves like sugar; with the same flavor profile, it fits like sugar, with the same ratio, it applies like sugar.

And all this without adding a single calorie to our daily lives.

The Sweetch Natural product is composed of a mixture of 100% natural ingredients, with a white crystalline granular texture, having in its composition Erythritol, Inulin and Stevia.in its composition. It has zero calories and zero glycemic index, the same taste and equal proportions of refined sugar, with dietary fibers that improve the digestive process and without artificial flavors or preservatives.

The product by Sweetch Natural is approved by the most important safety agencies of food: USDA (United States Department of Agriculture) e EFSA (European Food Safety Authority).

The Sweetch Natural does not contain sugar. In our product we only use natural sweeteners such as Stevia and Erythritol.

Yes, our product is non–GMO certified.

No. Our Sweetch Natural sweetener is not tested on animals nor comes from animal sources.

Sweetch Natural is considered vegetarian and vegan, and can be included in this life style, as in its composition and creation no raw materials – of animal origin are used and it is made only with 100% natural ingredients.

Yes. The Sweetch Natural has no carbohydrates in its composition and is composed of 100% natural ingredients.

Yes. The Sweetch Natural’s sweetener is a great option to add to your recipes to make them equally sweet and less caloric.

The equivalence of Sweetch Natural to sugar is 1 to 1. In other words, to use in your recipes, you can replace the listed amount of refined sugar with the same amount of Sweetch Natural, and obtain the same results. With Sweetch Natural you will have an identical experience to using conventional sugar, with just one difference: the Maillard reaction is unique to sugar, so Sweetch doesn’t caramelize.

You should store Sweetch Natural in a cool, dry place away from sunlight.

After opening your Sweetch Natural, it is important to ensure that the packaging is correctly sealed using its zip closure, in order to avoid prolonged contact with the air. If this situation occurs, Sweetch Natural can gain a compact shape, simply placing the product in a mincer for a few seconds for it to return to its original shape.

Stevia is also considered to be one of the healthiest natural sweeteners for consume. It is extracted from a plant native to South America, known as stevia rebaudianale,and is 200 to 300 times sweeter than sugar. It can be used at high temperatures, which makes it an ideal sweetener for cooking.

Erythritol can be obtained through the fermentation process of some fruits and mushrooms, and has only 0.2 calories per gram. It also has almost as much sweetening capacity as traditional sugar. In addition to the low caloric content, erythritol is resistant to high temperatures and can be applied in several recipes.

Inulin is a type of non-digestible soluble fiber, from the fructans class, which is present in some foods such as onion, garlic, burdock, chicory or wheat, for example. Its consumption is associated with several health benefits and is also considered a prebiotic.

Natural sweeteners are alternatives to replacing refined sugar because, in addition to providing sweetness, some have a low glycemic index, others are zero or low in calories, which is very important to control diabetes, obesity, tooth decay, among other diseases and pathologies.

ATM

At the end of the order, our entity number (XXXX), the reference (xxx xxx xxx) and the amount to be paid will be provided. The order will be shipped after payment has been received. Payment can be made at any automatic teller machine, via the web or any other place that accepts this type of payment. After placing the order, you have 24 hours (1 day) to make the payment, after this period the order will be cancelled. If for any reason the product is temporarily unavailable between the order period and the respective payment, the amount will be refunded.

MBway

Payment confirmation through the MBWay application or another banking application that may be linked to your MBWay account. Only 4 minutes are available to carry out this operation, after this time the operation is automatically canceled by the respective service.

Visa and Mastercard

We offer maximum security in your operations:

Information transmitted to servers cannot be examined, scanned, used or modified by any outside party gaining access to confidential information.

Control of operations and verification of customer identity to prevent fraudulent operations.

Paypal

At the end of the order, you will be redirected to the Paypal website, where, through your account, you can safely make the payment. Once you complete the payment process, you will automatically return to our page.

Deliveries to mainland Portugal are made within 24/48 hours (working days) through the CTT EXPRESSO or FEDEX/TNT service, in orders placed up to 12h after confirmation of shipment. As far as the islands are concerned, the delivery time is 1 to 2 weeks. Orders are delivered from Monday to Friday, excluding local or national holidays, to the address you indicate when placing your order.

ATTENTION: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier on the day of delivery. Providing an incorrect or incomplete delivery address may result in additional costs for you, so we recommend that you always make sure that the delivery address indicated when placing the order is correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing details you have indicated.

After purchase, you will receive a link via email to track the status of your order. Once the order has been shipped, you will receive a shipping confirmation email. Here, you will have access to a link where you can follow the status of your order.

As your purchase will be prepared as soon as possible for shipment, please contact our client support – apoiocliente@saudalma.pt or to the phone number +351 213 920 130 (Calls within the Portuguese fixed-line network) as soon as possible to cancel or make changes to your order. Unfortunately, we will not be able to add items to an order that has already been created, so please place a new order for any additional items.

Saud’Alma supplies the items in perfect condition, so if, exceptionally, you receive a defective product, you should contact our online store customer service department, via email apoiocliente@saudalma.pt or by filling out the form in the customer service area – it is up to us to create this form or not, leaving only the email as a point of contact for this type of situation

The return request must be made via email apoiocliente@saudalma.pt or by filling out the form in the customer service area.

The return of the product must occur within 7 days from the date of receipt of the order. All products must be in perfect condition, unopened, unused and in their original packaging. Once received and verified, payment of the same amount for which the customer purchased the product will be made, excluding shipment costs.

Shipping costs to our facilities will be borne by the customer, except if the product is damaged or in poor condition, in which case Saud’Alma will assume shipping costs.

The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or with signs of use, will not be accepted.

If we receive an item under the above conditions, there will be no right to a refund, and the customer has up to 10 days to collect the item(s) at our facilities.

In this case, the address provided may be incorrect or incomplete. We request contact for customer customer support– 213 920 130 (Calls within the Portuguese fixed-line network) or via email apoiocliente@saudalma.pt to report the problem. to report the problem. An internal investigation process will be opened, together with the transport service. If the reason for the unsuccessful delivery and return of the order is the responsibility of the carrier, Saud’Alma will assume the shipment of the order, without additional costs.

If the carrier does not accept responsibility, we will not be able to accept the claim, which means that a refund or reshipment will not be accepted.

If Saud’Alma or the carrier is responsible, a refund of the requested. To do so, you must report the non-delivery of the product, within 21 days, from the day on which the confirmation email for the item(s) was sent.

To send a partnership proposal with Sweetch Natural, send us an email to the following address: comercial@saudalma.pt .