Logo Sweetch
Logo Sweetch

Privacy Policy

This website is operated by Sweetch Natural, a trademark of Saud’Alma, Lda, with legal person number 516914820, and headquartered at Rua Cova da Moura, nº2, 6º andar, 1399-033 Lisboa.

At Saud’Alma, we have an important responsibility and commitment with regard to the security of our website and the protection of the data of our customers and visitors. Therefore, by providing personal data to Saud’Alma and/or through the website www.sweetch.pt, the user authorizes their personal data to be used and processed by Saud’Alma under the terms and conditions described below.

Scope of the Privacy Policy

Saud’Alma undertakes to maintain the privacy and confidentiality of all information provided by the user. This Privacy Policy establishes the measures adopted by Saud’Alma in relation to Personal Data collected directly from the user or Customer through the website www.sweetch.pt, in accordance with the Personal Data Protection Law and other applicable legislation, whether national and Community level. The term ‘Personal Data’ refers to all personal information provided by the User or Customer.

Data reception

At Saud’Alma, we collect the name, telephone number, postal address, email address, as well as information about the delivery address and payment details. The collection of this data will allow Saud’Alma to process your orders, notify you about important changes in the website’s functionalities and periodically send information about products and services, campaigns, promotions and special offers by email.

If the customer does not wish to be contacted for these purposes, please may contact us via email: geral@saudalma.pt

Saud’Alma undertakes to protect customer data and not make it available to third parties.


Updating your information

According to the Personal Data Protection Law, all users have the right to access, update, rectify or delete their personal data. Whenever you want to do this, please contact us.


How can you contact our personal data controller?

Responsibility for the processing of personal data belongs to:

SAUD’ALMA – Rua Cova da Moura, nº 2 – 6º, 1399-033 Lisbon, Portugal Tel: +351 213 920 130; Fax: +351 213 920 189

You can directly contact our person responsible for personal data (RDP) via email: geral@saudalma.pt

For what purpose and legal basis do we process your data?


For compliance with contractual obligations and for pre-contractual measures, at your request (Article 6(1b) EU GDPR). Example:

  • In the case of contracts with customers: various communications, sending invoices, credit documents, etc.;

For more details, we suggest consulting the relevant contractual documents and the Terms and Conditions of our services.


Para legítimo interesse (art.º 6.º, n.º 1 f) do RGPD da UE bold )

In this case, the data processing we carry out protects our legitimate interests or those of third parties, unless your interests prevail in the field of personal data protection. Examples:

  • Maintenance and management of the commercial relationship between the parties, for example, to process the provision of services, for the collection of payments, calculation and collection of debts, or for accounting purposes;
  • Publicity of Saud’Alma services, as part of an effort to win back / build loyalty, market research and public opinion polling;
  • Data analysis to create semi-automated valuations, for example as a basis for price adjustments;
  • Ensuring the security of Information Technologies (IT) and IT operations;
  • Prevention, investigation and resolution of conflicts, enforcement of existing contracts or legal actions for the purposes of compliance, exercise and defense of legal rights;
  • Information about new or complementary Saud’Alma products and availability of newsletters;
  • Maintenance of Saud’Alma Certification;
  • Conducting stakeholder surveys, marketing campaigns and market analysis;
  • Maintenance and protection of the security of our products and services, of our websites, through the prevention and detection of security risks, fraudulent procedures or other criminal acts or acts with the intent of deceit, as well as by analyzing the content.


Through your consent (art. 6, Paragraph 1, a) of the EU GDPR)

We may process your data for specific purposes (for example, for advertising campaigns), provided that you have given your consent to do so. Consent can be withdrawn at any time. The withdrawal of consent is only effective for the future and does not affect the legitimacy of data processing until the date of revocation.


Based on legal requirements (article 6, paragraph 1, point c) of the EU GDPR) If, legally, Saud’Alma has a duty to process your personal data

For any of the above purposes, we process personal data in accordance with the General Data Protection Regulation (EU) and the Personal Data Protection Legislation, versions in force in Portugal.


What relevant data do we process?

  • Those resulting from the fulfillment of our contractual obligations, such as billing data or data for scheduling meetings or delivering products;
  • Personal identification and contact details (such as title, name, address, date of birth, email address, telephone number);
  • Payment information (for example, bank account data such as IBAN);
  • Those about your online behavior and preferences (eg IP addresses, mobile end device identification capabilities, data about access to our websites and apps);
  • Those related to communication with SAUD’ALMA (for example, through our administrative services, by telephone, letter, email or website);
  • Advertising and sales (for example, information about consents you have given or objections you have filed);
  • In some cases, we may also process authentication data (eg identification data), registrations, new locations, residence data and audiovisual data (eg video surveillance material, recordings of your calls);
  • Information about your financial situation (for example, credit history data).


Links to Third Party Sites

The www.sweetch.pt website may contain links to third-party websites, which, in our opinion, may contain useful information. The privacy policy presented here does not apply to these sites, so the company Saud’Alma does not control these sites and assumes no responsibility for their data and privacy policy. We advise you to contact them directly to obtain information about their privacy policies, confidentiality agreements and data reception/distribution procedures.


What are your data protection rights?

In accordance with statutory provisions, you have the following data protection rights:

  • Right of access to information about your data stored in SALMON – Article 15 of the EU GDPR,
  • Right to rectification – Article 16 of the EU GDPR,
  • Right to be forgotten – Article 17 of the EU GDPR
  • Right to limitation of processing – Article 18 of the EU GDPR,
  • Right to data portability – Article 20 of the EU GDPR,
  • Right of opposition – Article 21 EU GDPR
  • Additionally, you have the right to appeal to the responsible supervisory authority – the National Data Protection Commission (CNPD) – access at https://www.cnpd.pt.


Do you have an obligation to provide us with your data?

As part of our contractual relationship, you must provide us with the personal data necessary to initiate, execute and terminate a commercial/contractual relationship and to fulfill the respective contractual obligations or those data that we are obliged by law to collect. Without this data, generally speaking, we will not be able to enter into a contract with you and perform it.

If the data processing is based on article 6, paragraph 1, point a) of the GDPR (EU) or article 9, paragraph 2, point a) of the GDPR (EU ), you can exercise your right to withdraw consent at any time, without compromising the lawfulness of the treatment carried out based on the previously given consent.


What are the automated individual decisions that are made?

We do not use automated decision-making processes, within the scope of Article 22 of the GDPR (EU), to establish and execute commercial relationships.

We may eventually be able to make semi-automated decisions, namely in pre-contractual issues when budgeting for a service.


Profiling

As a rule, we do not use or make so-called profiles. This means that we do not systematically process your data to assess personal aspects

However, in some cases, we may eventually define profiles, namely when consulting our website or social networks. This means that we process your data to evaluate certain personal aspects. This is an activity that fundamentally aims to improve the way of allowing personalized communication and advertising, market research and opinion polls.


Final notes

Whenever this document is updated, a new version will be made available immediately after approval.

Monitoring compliance with this Policy will be ensured through our internal controls and/or audits (internal or external), at regular intervals or when significant changes occur.

Know that you can exercise your right of opposition:


Right to object in individual cases

You have the right to object to the processing of your personal data at any time, for reasons related to your particular situation, if the processing is carried out on the legal basis of Article 6, paragraph 1, subparagraph e) of EU GDPR (processing in the public interest) and Article 6(1)(f) EU GDPR (data processing based on legitimate interest).

If you raise an objection, we will stop processing your personal data, with the exception of cases where we can prove justified reasons for the need for treatment, which nullify your interests, rights and freedoms, or the treatment serves to assert, exercise or defense of legal claims.


Right of opposition against data processing for direct advertising purposes

In individual cases, we may process your personal data for direct advertising purposes. You have the right to object to the processing of your personal data for the purpose of such advertising.

You can send us your objection with the subject “Objection”, mentioning your name, address and identification card number, to:

SAUD’ALMA, LDA – geral@saudalma.pt