Terms and conditions

This website is operated by Sweetch Natural, a trademark of Saud’Alma, LDA, with legal person number 516914820, and headquartered at Rua Cova da Moura, nº2, 6th floor, 1933-033 Lisbon.

Business description

This website is intended for the online commercialization of a food product. This food product is a natural sweetener and can be used as a natural substitute for sugar.

In a world where we are increasingly aware of the importance of healthy eating, Sweetch Natural arrives to the Portuguese market to ensure that a healthy life is not a life without flavor. Developed by a team of scientists and specialists in the food industry, Sweetch Natural was developed to make a difference in everyone’s lives, but it will have an even greater impact on the routines of those who have restrictions of caloric intake, such as those who struggle with overweight, against obesity, against type 2 diabetes mellitus, and others.

Sweetch Natural was born in Southeast Asia, thanks to a partnership between friends and college colleagues, and is now part of the Senix group, represented in Portugal by Saud’Alma.

One of the founders always had a great passion for sweets, but he also knew that sugar is very bad for your health. Faced with this problem, he challenged his former colleague to create a natural and healthy solution that would replace sugar and where the unit of measurement was exactly the same, in order to make the replacement easier.

Thus, Sweetch Natural was born, which suggests switching, but without ever losing the delicious flavor of original recipes.

As Portugal is considered a country of sweet traditions, Saud’Alma decided to import this product to allow all Portuguese people to have a healthier lifestyle.

Return or cancellation policy

As your purchase will be prepared as soon as possible for shipment, please contact our customer service – apoiocliente@saudalma.pt or to the phone number +351 213 920 130 (National landline call) as soon as possible to cancel or make changes to your order. Unfortunately, we will not be able to add items to an order that has already been created, so please place a new order for any additional items.

Saud’Alma supplies the items in perfect condition, so if, exceptionally, you receive a defective product, you should contact our online store customer service, by email apoiocliente@saudalma.pt or by filling out the form in the customer service area – it is up to us to create this form or not, leaving only the email as a point of contact for this type of situation

The return request must be made via email apoiocliente@saudalma.pt or by filling out the form in the customer service area.

The return of the product must occur within 7 days from the date of receipt of the order. All products must be in perfect condition, unopened, unused and in their original packaging. Once received and verified, payment of the same amount for which the customer purchased the product will be made, excluding shipment costs.

Shipping costs to our facilities will be borne by the customer, except if the product is damaged or in poor condition, in which case Saud’Alma will assume shipping costs.

The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or with signs of use, will not be accepted.

If we receive an item under the above conditions, there will be no right to a refund, and the customer has up to 10 days to collect the item(s) from our facilities.

In this case, the address provided may be incorrect or incomplete. We request contact for customer support – 213 920 130 (National landline call) orvia email apoiocliente@saudalma.ptto report the problem. to report the problem. An internal investigation process will be opened, together with the transport service. If the reason for the unsuccessful delivery and return of the order is the responsibility of the carrier, Saud’Alma will assume the shipment of the order, without additional costs.

If the carrier does not accept responsibility, we will not be able to accept the claim, which means that a refund or reshipment will not be accepted.

If Saud’Alma or the carrier is responsible, a refund or replacement of the product may be requested. To do so, you must report the non-delivery of the product, within 21 days, from the day on which the confirmation email for the item(s) was sent.

Shipping methods and respective costs

Deliveries to mainland Portugal are made within 24/48 hours (working days) through the FEDEX/TNT service, in orders placed up to 12h after confirmation of shipment. Orders are delivered from Monday to Friday, excluding local or national holidays, to the address you indicate when placing your order.

ATTENTION: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier on the day of delivery. Providing an incorrect or incomplete delivery address may result in additional costs for you, so we recommend that you always make sure that the delivery address indicated when placing the order is correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing details you have indicated.

In purchases equal to or greater than 3 units, you will benefit from free shipping in mainland Portugal. The shipping cost for purchases of less than 3 units is €2.99 for mainland Portugal.

We currently do not ship to the islands.

After purchase, you will receive a link by email to track the status of your order. Once the order has been shipped, you will receive a shipping confirmation email. Here, you will have access to a link where you can follow the status of your order.

Acceptance of terms

By accessing and using this Website, the User acknowledges having read and understood these terms and will comply with all applicable laws and rules. If the User does not agree with these terms, please do not use this Website. The material presented on this website is protected by law.

Obligations and conduct

Taking into account the use of this Website, the User agrees to: provide correct, current and complete information when registering on this Website; maintain the security of your password and identification; keep your information up to date; accept all risks of unauthorized access to information. The user has sole responsibility for adequate protection, backup and equipment used in connection with this Website. The User of this site is only authorized to use the contents present here for strictly personal purposes. It is expressly forbidden to publish, reproduce or distribute these contents to third parties without prior authorization from Saud’Alma. Saud’Alma reserves the right to take legal action against the authors of any unauthorized use of the content of this Website. By using this website, the User expressly accepts the Conditions of Use described above.

Website access

1. It is not necessary to register to access the information contained on the site; however, there are specific areas where your registration/login will be required in order to access them.

website usage

1. This website may be used for your own private purposes and in accordance with these terms of use.
2. You may print and download from this site, as long as you do not modify or reproduce any content without our prior written authorization.

Site operability

1. All measures will be taken to ensure that this website is always available and operational. However, it may occasionally become inactive for technical reasons, for which we cannot be held responsible.
2. Where possible, advance notice will be given regarding future temporary maintenance-related downtime, but there is no obligation on our part to provide such information. Information left by users
3. Any information or message left by a user of this site will be considered our property and will not be considered confidential. We reserve the right to copy, disseminate, distribute or use as we deem most appropriate, all material provided to us, with the exception of personal information – these are protected by our Privacy Policy.
4. As a user of this site, you must not publish or send any data: (a) for which you have not obtained all the necessary legal authorizations; (b) that are discriminatory, obscene, pornographic, defamatory, likely to incite racial hatred, in breach of confidentiality or privacy, that may cause discomfort or inconvenience to others, that encourage or constitute conduct that could be considered a criminal offence, give rise to civil liability or any other form that is contrary to Portuguese law; (c) that are harmful to the normal functioning of the website, such as, for example, computer viruses, corrupted data or any other potentially harmful software.
5. We will cooperate fully with any authorities responsible for law enforcement or court order, which require us to disclose the identity or other information of any data or persons who violate the provisions of point 4, in the course of using this website.

Links to and from other websites

On this website there are links to third party websites. Providing a link to a particular website does not mean that it is approved by Saud’Alma Lda. Using any of the links corresponding to third-party websites will be the sole responsibility of the user.

2. Any user who wishes to share links to and from this site has the right to do so, provided that the following conditions are met: (a) Not imply that Saud’Alma Lda endorses the products or services of another entity, unless this has been agreed in writing; (b) Do not misrepresent your position towards the site; and (c) Not share links that may contain offensive or controversial content, or that infringe any intellectual property rights or other rights of third parties.
3. When placing links that violate the provisions of clause 5.2, you will be subject to the payment of compensation for any loss or damage suffered by this website, which derive from the placement of the referred link(s).

Legal notice

1. Every possible effort will be made to ensure that the information contained on this website is always correct and up-to-date; however, it will not be possible for us to guarantee the most up-to-date information at all times.
2. All information contained on this site is provided without any guarantee, and it is up to the user of the site to use it according to his own criteria of responsibility.
3. The information contained in this site reflects the author’s opinion, serving only for general informational purposes. They are not intended to serve as a means of diagnosing, curing or preventing any disease, nor to constitute a method of treatment or a substitute for medical advice. It is recommended that you seek the advice of a healthcare professional regarding any medical condition.

Disclaimer

1. We assume no responsibility for any loss or damage suffered by the user as a result of using this website.
2. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury resulting from negligence, which cannot be excluded under Portuguese Law and Jurisdiction. These terms of use are governed by Portuguese law. Any dispute related to these terms of use will be subject to the exclusive jurisdiction of the Portuguese courts and/or the European Union.

Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entity:

Lisbon Consumer Dispute Arbitration Center

Tel.: 218807030 (National landline call)

E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

www.centroarbitragemlisboa.pt

In the event of a consumer dispute, the consumer can use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr.

For updates and more information on alternative resolution of registered consumer disputes, consult the Consumer Portal at www.consumidor.pt.

What are “cookies”?

Many websites on the internet use “cookies” or similar technologies, primarily to enhance your browsing experience. “Cookies” are information stored on your device by the websites you visit. Sometimes they are stored in a plain text file, accessed by a server that reads and records the information.

Websites can only read and write “cookies” held by them.

Function of “cookies”

“Cookies” make it possible to know the user’s activity on an Internet site or on various related sites, recording, for example, the place of access, the connection time, the type of device (fixed or mobile), the operating system, the browser (browser) used, the pages visited, the number of clicks and visits and, generally, other aspects regarding the behavior and interests of the visitor.

“Cookies” allow the owner or manager of an Internet site to improve the visitor’s experience as well as the efficiency of access to the site, namely, for example, by configuring the appropriate display by device, operating system or browser, and by targeting navigation by user preferences.

The website, including the integrated access domains and subdomains identified here, is only accessible when at least session cookies are activated in the browser.

Tipos de “cookies” utilizados

Este site utiliza os “cookies” necessários para melhorar a navegação no mesmo e o carregamento eficaz dos seus conteúdos, nomeadamente para localização de conteúdos, idioma e pré-preenchimento de formulários.

Podem ser também utilizados “cookies” de personalização para efeitos de compilação de dados estatísticos e anónimos sobre a atividade e hábitos de navegação dos utilizadores para análise e introdução de melhorias no mesmo. Estes “cookies” são instalados por terceiros (como por exemplo, motores de busca).

Utilização de “cookies”

Quando navega no nosso site, usamos “cookies” para «reconhecer» o seu browser, apenas durante a sua visita («”cookie” de sessão») ou durante todas as suas visitas («”cookie” permanente»). No nosso site, os “cookies” são usados para as seguintes finalidades:

Por motivos técnicos (identificar sessões, recordar configurações, etc.) para, por exemplo, adaptar a apresentação do site ao seu dispositivo;

Para análises estatísticas e efeitos de gestão de tráfego online, por exemplo, para melhorar a capacidade de utilização e relevância dos nossos serviços.

Definitions of “cookies”

You can change your “cookies” settings at any time, allowing most browsers to control the “cookies” stored on the visitor’s devices, as well as their immediate deletion, if the user wishes to leave their local storage.

The settings you choose may affect your browsing experience and the operation of some services that require the use of “cookies”. In this sense, we reject any responsibility for the consequences of any limited functioning of our service caused by the deactivation/deletion of “cookies” on your device.

In accordance with current legislation, we provide information that allows the user to configure their browser to manage and maintain their privacy and security in relation to “cookies”. Therefore, we provide information and links to the official support sites of the main browsers so that the user can decide whether or not to accept the use of “cookies”.

The “cookies” settings can be changed in the browser preferences, following the indications in the links:

Chrome

Firefox

Internet Explorer

Safari

Authorization for the use of “cookies”

When accessing this website, the visitor is asked to consent to the use of “cookies” and to the terms of this Policy. By providing consent, the visitor declares his express agreement to the use of “cookies” and to the terms of this Policy.

Online cookie management

Cookies can be managed online using tools (browser plug-ins or add-ons) to manage the collection and use of cookies.

“Cookies” used and respective purposes

Salmon then presents information regarding the “cookies” used on the website, as well as the purposes of processing the personal data that justify them.

This information is collected to create website visit reports, with a view to improving its functionality.